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When it comes time to sell or buy a home, finding a good real estate agent is almost as important as finding the right home. Many people see a listing they want to look at, call the number in the ad, and end up in a long-term relationship with whatever agent picked up the phone at the other end. Sometimes that works out just fine. Other times, it doesn't. To make sure you end up with a realtor who understands your particular needs and ranks high in customer satisfaction, ask your relatives, co-workers, and friends who they have used in the past. Chances are you'll not only get some good tips for which agents to call but for which agents to avoid as well. If you are buying a home, make sure you know if the agent you are working with is a buyer's broker--that is, working for you and not the seller--or is the seller's agent. If you are selling a property, make sure you are happy with the terms of service to be provided by the agent and the agency, including the commission rate.